Why doesn't my merchandise ever get delivered!!!

[083Cup 0]

Can anyone tell me if they are having issues with deliveries from the club shop.  I have placed 3 orders for stickers in recent months and none have been delivered. I was refunded for the first 2 orders however on the most recent occasion (3-4 weeks ago) I requested a tracking number which appears to have been disregarded by whoever dispatches the club orders.  I have to say that as a member this is totally unacceptable and I'm beginning to feel as if this whole "Squadra 916" thing is just a big con.  If a tracking order cannot be attached to an order then I suspect there is something fundamentally wrong with the dispatch process. I'd be very interested to hear if this is a problem that only I am experiencing or as I suspect, it is more widespread! Its about time the people running this site "got there fingers out" and ran it properly.  If you can't do that, then close the thing down!  As you can probably tell, I'm a little annoyed about the lack of professionalism here.

[Paso 239]

Sorry to hear that! Maybe it's a technical problem, maybe Charlee, who is handling the shop, is on vacation.  He'll know the answer, so let see what he says! I agree with you that it's not a professional way to do it, however I also sympathize with Charlee as he's volunteering and the whole Squadra 916 community is just an enthusiastic and non-profit project. I hope you'll get your goods soon enough!

[charlee 314]

I do my best to keep everything running and there was an update of the shop software that has broken some of the functionality lately.

I really cannot be responsible for lost packages, especially if posted twice! Full amount was refunded.

I really am on vacation, our supplier was away as well, but I've managed to get all items delivered to me and posted from where I am (beatuful Dalmatian coast ) with free tracked priority shipping.

Hopefully it will reach you by tomorrow and thank you for your patience.